We’re recruiting for Front of House staff…


We’re recruiting for Front of House staff…

A waitress/waiter is a person who communicates directly with the guests about their food and beverage needs, relays their orders to the kitchen, and professionally serves the prepared items according to the guests’ desires. A good waitress acts as a welcoming host to her guests. They are a highly trained and skillful professional who possesses a vast knowledge of the Food and Beverage field. Prepares bills and processes payments.

Specific Duties and Responsibilities:

  • Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
  • Introduces customers to the menu and announces daily or seasonal menu specials
  • Answers questions about menu items, ingredients, and pricing
  • Takes customers’ orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
  • Passes customer orders along to kitchen staff for preparation
  • Prepares drinks and serves them to customers
  • Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
  • Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
  • Removes used dishes, glasses, and flatware from tables
  • Prepares cheques and delivers them to customers
  • Processes cash and credit card payments and returns change to customers if necessary
  • Sets tables with dishes, glasses, and flatware and refills condiments
  • Maintains familiarity with menu items, specials, and restaurant information
  • Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

General Duties and Responsibilities:

  • Adhere to existing working practices, methods and procedures
  • Undertake required relevant training and development and respond positively to new and alternative systems
  • Wear appropriate protective clothing that is supplied, as an when required
  • Follow health and hygiene procedures, where required
  • Comply with all WORK Ltd policies and procedures
  • Maintain confidentiality and observe data protection and associated guidelines
  • Provide a dignified working environment for WORK Ltd students

Miscellaneous:

  • Work in all other areas of the business at busy times, as requested
  • Attend occasional evening and weekend events, as requested
  • Carry out any other reasonable management request

Please email sarah@workltd.org.uk with a copy of your CV.